What are Extended Support Contracts?

Extended Support Contracts (ESC) offer a higher tier of dedicated customer support for Binary Ninja customers. Any organization can purchase an ESC, regardless of whether they are an Enterprise customer or not. ESCs are unrelated to the edition of Binary Ninja used.

What do they cover?

While our standard support coverage includes updates and fixes and our Enterprise support includes priority chat support and fixes, an ESC can be used to immediately direct our development resources to meet your exact needs. Your ESC can include developing new features, immediate fixes, bespoke trainings, help writing your own custom plugins, or even direct assistance from our experts in reverse engineering. Some detailed examples are covered below.

What do they cost?

What is a unit?

In most cases, a unit is equivalent to an hour of our time. There are, however, some cases where they are not exchangable at a 1:1 ratio.

Do units roll over?

A maximum of 20% of purchased Extended Support units can roll over one additional year.

What can I use units for?

We are open to a wide variety of uses for ESC units. If you need something specific, ask! Here are some examples:

• Custom plugin development and integration
• Have us create plugins for supporting new platforms and/or architectures that are currently not officially supported.
• Get help building your own custom internal automated analysis pipeline using Binary Ninja.
• Work with us to integrate Binary Ninja into a new or existing product or service. (We also have flexible licensing options available for this purpose - contact us!)
• Feature prioritization
• Discuss your particular use-case and needs with us and we can prioritize adding the feature(s) you need to Binary Ninja.
• Custom Training Events
• Create the optimal learning environment for your team with bespoke training events tailored to your exact needs (architectures, platforms, use-cases, and so on).
• Pulls from our hundreds of hours of exercises and existing training material along with custom developed content just for your organization.
• Allows for an unlimited number of students and will include recorded lectures that can be used internally at your organization.
• Training events are a minimum of four days and include an additional number of coordination/preparation units to the number of units for presentation.
• On-site support
• All on-site support is done by US citizens and other customer requirements may be supported. Contact us for more information.

Who does the work?

Vector 35 doesn’t have support engineers or sub-contractors. Everyone who services an ESC is a full-time engineer and Binary Ninja developer. Our team has significant technical depth: Senior engineers have 20-30 years of experience, while even our most junior engineers still have a minimum of 4 years of reverse engineering and development experience. We have over a dozen full time engineers on our team with extensive backgrounds in program analysis, reverse engineering, vulnerability research and more. Depending on your needs, we’ll make sure we get the right engineer for the task and will ensure you’re happy before we begin work.

Where do I get more information?

To sign up, or if you have any other questions, please contact us.